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DISCOVER YOUR EVERYDAY HIJAB
Frequently Asked Questions
MAILA JournalFrequently Asked Questions

Orders

Can I change or cancel my order?+

Orders enter processing quickly. Contact support as soon as possible and we will confirm what can still be changed.

How can I track my order?+

Your dispatch email includes a tracking link. Registered customers can also view tracking from My Account.

Shipping

Do you ship internationally?+

Available destinations and charges appear at checkout. If your destination is unavailable, please contact us.

When will my order leave?+

Most in-stock orders are prepared within one to two business days.

Hijabs & fabrics

Which hijab fabric is right for me?+

Choose modal for breathable softness, jersey for a secure no-fuss hold, chiffon for light polished movement, or use our Hijab Quiz for a guided match.

Are the colours accurate?+

We photograph colours carefully, but screens and lighting can vary. Product descriptions include undertone and finish notes to help you choose.

How should I care for my hijabs?+

Follow the product label and use our fabric care guide for modal, jersey, chiffon, satin and crinkle care.